FAQ

What are our opening times?

Our opening times are detailed on each centre’s home page. We operate winter and summer opening hours. From time to time this may change, due to events and the weather, but we will try to keep you updated via our website.

Is there a time limit?

Play may be restricted to 2 hours during peak times such as schools holidays, inset days, weekends we may enforce a play limit to maintain our comfort and safety levels. You will be notified at reception, prior to entrance, if this is the case. The play session is also dependent upon the weather. Otherwise please feel free to stay and play all day.

Is there an age restriction?

Just Kidding is suitable for 0-12 years. Older children are welcome to help supervise younger siblings. Children over 12 will be charged at the adult rate.

Can I bring guests?

Of course you can bring new guests to Just Kidding.

Who supervises the children?

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. The Just Kidding Team are around to help make your visit safe & enjoyable.

In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.

Do you have a behaviour policy?

Yes! Although we totally understand children love to have fun in all sorts of ways we operate the following policy: Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the Just Kidding Team who will explain the issue. We operate a 3-strike rule. If a child is brought back to their parents 3 times the family will be asked to leave. This is to ensure the safety of all children. Any abusive behaviour will not be tolerated and will result in a ban from Just Kidding. We are here to have fun in a safe environment, please speak to a Duty Manager if you have any further questions.

What clothing should the children wear?

Comfortable clothes, ideally long sleeved tops and long trouser or leggings should be worn to Just Kidding.  Socks MUST be worn at all times on the play-frames by both children and adults. Please note that if you are visiting one of our sites with a Go Kart Track then shoes must be worn whilst using. Please remove all jewellery and items from pockets too!

Do you have to be registered to have a party at Just Kidding?

Yes, and if you book a party with us, we need to take your details for correspondence purposes.

Why don’t we allow food to be brought in?

We operate a café in every centre, which caters for a wide range of tastes and dietary requirements. We offer healthy options as well as treats for the children. We have a menu for adults too. As a result we do not allow food or drink that is not purchased in the centre to be consumed. Our space is limited for cafe tables as we make the most of the space for play facilities! Tables are prioritised for customers who buy from our cafe – as you would expect – and therefore we can’t always offer you somewhere to eat your own food.

What are the Rules of Play?

Our rules of play can be found by following the link at the bottom of the page.

Do you have a car park?

Yes, all our sites have FREE PARKING.

Do you offer private hire?

Yes! We have a VIP Party option and some of our sites offer room hire. All details can be found on each centre’s party page of our website or please speak to the Duty Manager for more information.

Do you have facilities for special needs?

There are a number of play elements within Just Kidding that will be beneficial for those with disabilities. Carers are encouraged to help children on the play frame.  If you need help while in Just Kidding please contact a member of the team, we are here to help you! Some of our centres also run an S.E.N and Autism evening. Please ask the Duty Manager for more information or see our website for times.

Can I take photos or video footage of my children?

Cameras can be used at Just Kidding. However, we ask that you be mindful and respectful of other customers and their privacy. Photos may only be taken of your children and guests.

Do you have lost property?

All belongings left at the club are kept at reception for 1 month after their found date. If the item is valuable we will keep it in our safe.  After this time we will donate items to local charities.

Do you offer discounts for groups?

Absolutely! We offer a range of discounts for groups depending upon their size and requirements. Please contact the centre you would like to visit for more information.

 

Birthday Party FAQs

Can I have my party at any time?

Each centre operates designated party time slots. Please log onto our website and follow the ‘book a party’ instructions to check availability or contact our Party Team.  Details of which can be found on each centres website.

What is the duration of the party?

On average each party lasts 2 hours. These include time for playing, eating and the activity which is chosen. Some packages may vary from this. Details can be found on the party pages of our website.

Is there a meeting area when we arrive?

Your party host will take you to a reserved area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 15 minutes prior to the start time of your party to meet with your party host.

What is the role of my party host?

Your party host is the key point of contact for the party and is there to help you and your guests have a great time.   Please note that children remain the responsibility of the party parents at all times, as do all personal belongings. Any children arriving late will be shown to the party holding area to join in.

Do adults pay an admission fee?

Absolutely Not!  Please note during some of our peak times (mainly weekends and holidays) there will not be seating in your party area for all your adult guests.

Do I get a refund if children do not attend on the day?

Unfortunately once numbers are confirmed we will not refund for any no shows on the day.

Do I have to pay for children less than 12 months?

Children under 12 months will be charged the normal entry fee and will not have a seat at the party table, or party food.  Unless authorised with the duty manager. 

What about siblings?

If your child is coming to a birthday party at Just Kidding their brother or sister can come along too, standard entry prices on the day will apply. Siblings are not included in the party celebration and food and drink is not included.

What if the party children and parents forgot socks?

We sell socks at each Centre. You may wish to put a couple of spare pairs in your bag, especially in the summer.

Can I come in 30 minutes before the party?

To maintain a clean environment for your party, we need to allow time to sanitise and reset the area for your party and allow the previous party time to vacate. We appreciate it if you can come in 15 minutes before the party time.

How early can my party guests come in?

Guest need to arrive 5 minutes before the start time. We allow the birthday family to arrive first before receiving their guests.

Can we bring outside food?

Children’s food is included in our party packages and we have a full service cafe and kitchen, which you can order from. Outside food and drinks are not permitted.

What if I have dietary requirements for Children’s Party Menu?

When booking your party at JK we ask that you inform us of any specific dietary requirements, such as Vegetarian, Kosher, Halal, Diabetic, Gluten Free etc. Although we will try our best to accommodate specific dietary requirements, we do require advance notice (minimum 7 days) and request that you tell us when booking your child’s party. Please understand that it is not always possible for us to meet every requirement. Please ask to check ingredients if necessary. All food may contain traces of nuts.

Do you provide food for adults?

We have a range of adult platters ranging from £10.00.

How many can each adult platter feed?

Each platter serves approximately 5 adults.

Can we order more adult platters on the day itself?

Our Muffin & Hot Savoury platters can be ordered on the day through your party host. However, to
avoid a delay on the day, we advise you to pre order your adult catering with our Central party bookings
team at least 5 days before your booking.

Do the party packages include birthday cake?

Birthday cake is not included in the packages.

Can we extend the party?

No, we are not able to extend party time, however we do offer private hire parties.

Can I take photographs/film of the party?

Photos are allowed but please bear in mind that you should not photograph any children that are not in your party..  However we politely ask you to show consideration to other JK guests who may value their privacy.  Due to the safety of all of our young guests and child protection guidelines, we do not allow any filming of parties to take place unless you have exclusive hire of an area, consent from other adults and this has been agreed specifically by Management. The Party Host/Duty Manager will monitor this for the privacy and comfort of all our guests.

Do we allow pinatas?

Sorry no! 

Do we allow banners, pictures to be stuck on our walls?

Generally no, however if you have a specific request, party room decorations may be used at the discretion of the Management and will be put up by the JK Team.

Do we allow customers to supply their own music?

Sorry no! Unless otherwise arranged with JK.

Do we allow customers to supply their own adults’ food?

Sorry no! Unless otherwise arranged with JK.

Do we allow customers to supply their own helium balloons?

We have a huge selection of foil balloons you can choose from.  If we are unable to provide what you need by all means you can bring your own.  However we will be unable to inflate them for you.

Do we charge for invites?

NO, they are provided free at present.

Do we allow entertainers?

YES – They must supply a copy of CRB & insurance certificate (1 week prior to party). Bear in mind though, we would rather not have entertainers due to the structured schedule of the parties and on occasion we have to refuse.

Do we allow customers to supply their own themes?

YES!

Do we allow additional party games?

NO – Due to the schedule & structure of the party.

Can we supply two Birthday Cakes?

Not at the moment.

Do we charge adults?

Not at the moment.

Just Kidding Birthday Party ‘Top 10 Tips’ to hosting the perfect party!

1. The party host will welcome the party child and run through how the party will flow with the party organiser/parents.

2. Party organiser/parent needs to supply the party guest list on arrival.

3. A member of the JK Team will welcome your guests at the entrance based on your guest list.

4. All the children will be directed to play on the equipment under their parent’s supervision for the first 30-45 minutes of the party. (The children must wear socks at all times).

5. Adults are free to relax in the assigned party area and order additional food & drinks from the in-house café. (If you pre-book adult catering this will save your guests queueing on the day)

6. The party host will call the wristband colour or name of the Birthday Child once the allocated play-time is over and invite the kids to the assigned party area.

7. The party host will initiate the birthday song and cake cutting (Please supply your own birthday cake & candles on the day). Due to our fire alarms, we do not allow sparkling candles.

9. Either the party organiser or party host will hand out the party bags before bidding your guests good bye! (Please note, party bags can be provided but are an additional chargeable extra).

10. Party organiser / parent will finalise the party settlement for any additional extras purchased on the day.

Facebook Update

Opening Times

Admission Prices

 Under 6 months                               FREE

6 months - 17 months                        £2

18 months - 3 years                          £4.20

    4 years +                                     £5.20

Weekends, School & Bank Holidays

Under 6 months                               FREE

6 months - 17 months                         £2

  18 months - 3 years                            £5.70

    4 years +                                     £6.70

Adults                                              50p

Opening Times

Mon-Fri     9.30am-6.00pm

Sat-Sun     9.00am-6.00pm

Closed Christmas Day, Boxing Day

During busy periods play is limited to 2 Hours

CONTACT US

SEND US A MESSAGE or VISIT US

Just Kidding Hanley

Etruria Road

Hanley

Stoke-on-Trent

ST1 5NH

Tel: 01782 606030

Just Kidding Home Page
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