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FAQ

What are our opening times?

Our opening times are detailed on each centre’s home page. We operate winter and summer opening hours. From time to time this may change, due to events and the weather, but we will try to keep you updated via our website.

Is there a time limit?

Play sessions last for around 2 hours as per your booked time slot.

Is there an age restriction?

Just Kidding is suitable for 0-12 years. Older children are welcome to help supervise younger siblings. Children over 12 will be charged at the adult rate.

I have made an error whilst booking?

If you have booked the wrong location, time, etc.  Please send details including BOOKING ID via email to info@justkiddinghanley.co.uk.

 

Can I bring guests?

Of course you can bring new guests to Just Kidding.

Who supervises the children?

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. The Just Kidding Team are around to help make your visit safe & enjoyable.

In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.

Do you have a behaviour policy?

Yes! Although we totally understand children love to have fun in all sorts of ways we operate the following policy: Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the Just Kidding Team who will explain the issue. We operate a 3-strike rule. If a child is brought back to their parents 3 times the family will be asked to leave. This is to ensure the safety of all children. Any abusive behaviour will not be tolerated and will result in a ban from Just Kidding. We are here to have fun in a safe environment, please speak to a Duty Manager if you have any further questions.

What clothing should the children wear?

Comfortable clothes, ideally long sleeved tops and long trouser or leggings should be worn to Just Kidding.  Socks MUST be worn at all times on the play-frames by both children and adults. Please note that if you are visiting one of our sites with a Go Kart Track then shoes must be worn whilst using. Please remove all jewellery and items from pockets too!

Do you have to be registered to have a party at Just Kidding?

Yes, and if you book a party with us, we need to take your details for correspondence purposes.

Why don’t we allow food to be brought in?

We operate a café in every centre, which caters for a wide range of tastes and dietary requirements. We offer healthy options as well as treats for the children. We have a menu for adults too. As a result we DO NOT allow food or drink that is not purchased in the centre to be consumed. This includes Birthday Cakes in the Main Downstairs Area. Exceptions are made for Dietary/Allergy needs and Baby Food. 

What are the Rules of Play?

Our rules of play can be found by following the link at the bottom of the page.

Do you have a car park?

Yes, all our sites have FREE PARKING. Be sure to enter your registration number into the tablet on reception to avoid a Parking Fine. This is YOUR responsibility and not the responsibility of any staff member.

Do you offer private hire?

Yes! We have a VIP Party option and some of our sites offer room hire. All details can be found on each centre’s party page of our website or please speak to a team member for more information.

Do you have facilities for special needs?

There are a number of play elements within Just Kidding that will be beneficial for those with disabilities. Carers are encouraged to help children on the play frame.  If you need help while in Just Kidding please contact a member of the team, we are here to help you! 

Can I take photos or video footage of my children?

Cameras can be used at Just Kidding. However, we ask that you be mindful and respectful of other customers and their privacy. Photos may only be taken of your children and guests.

Do you have lost property?

All belongings left at the club are kept at reception for 1 month after their found date. If the item is valuable we will keep it in our safe.  After this time we will donate items to local charities.

Do you offer discounts for groups?

Absolutely! We offer a range of discounts for groups depending upon their size and requirements. Please contact the centre you would like to visit for more information.

 

Birthday Party FAQs

Can I have my party at any time?

Each centre operates designated party time slots. Please log onto our website and follow the ‘book a party’ instructions to check availability or contact our Party Team.  Details of which can be found on each centres website.

What is the duration of the party?

Parties are for 2 hours. Details can be found on the party pages of our website.

Is there a meeting area when we arrive?

Your party host will take you to a reserved area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 5 minutes prior to the start time of your party to meet with your party host.

What is the role of my party host?

Your party host is the key point of contact for the party and is there to help you and your guests have a great time.   Please note that children remain the responsibility of the party parents at all times, as do all personal belongings. Any children arriving late will be shown to the party holding area to join in.

Do adults pay an admission fee?

Adults are free for party packages, please try and keep to around 1 adult per child guest. 

Do I get a refund if children do not attend on the day?

Unfortunately once numbers are confirmed we will not refund for any no shows on the day.

Do I have to pay for children less than 12 months?

Children under 12 months will be charged the normal entry fee and will not have a seat at the party table, or party food.  Unless authorised with the duty manager. 

What about siblings?

If your child is coming to a birthday party at Just Kidding their brother or sister can come along too, standard entry prices on the day will apply. Siblings are not included in the party celebration and food and drink is not included.

What if the party children and parents forgot socks?

We sell socks at each Centre. You may wish to put a couple of spare pairs in your bag, especially in the summer.

Can I come in 30 minutes before the party?

NO. To maintain a clean environment for your party, we need to allow time to sanitise and reset the area for your party. We appreciate it if you can come in 5 minutes before the party time to coincide with our party schedule.

How early can my party guests come in?

Please arrive no more than 5 minutes before the start time.

Can we bring outside food?

Children’s food is included in our party packages and we have a full service cafe and kitchen, which you can order from. Outside food and drinks are not permitted. EXCEPT Birthday Cakes. (Excludes Diamond Package-Adult food is allowed for Exclusive Packages as the building is closed to public and the Kitchen will be closed for orders.)

What if I have dietary requirements for Children’s Party Menu?

When booking your party at JK we ask that you inform us of any specific dietary requirements, such as Vegetarian, Kosher, Halal, Diabetic, Gluten Free etc. Although we will try our best to accommodate specific dietary requirements, we do require advance notice (minimum 7 days) and request that you tell us when booking your child’s party. Please understand that it is not always possible for us to meet every requirement. Please ask to check ingredients if necessary. All food may contain traces of nuts. 

Do you provide food for adults?

You can add on Adult Party Platters, priced at £20.00 each.

How many can each adult platter feed?

Each platter serves approximately 5 adults.

Can we order more adult platters on the day itself?

Our Platters NEED to be pre-ordered. 

Do the party packages include birthday cake?

Birthday cake is not included in the packages.

Can we extend the party?

No, we are not able to extend party time, however we do offer private hire parties.

Can I take photographs/film of the party?

Photos are allowed but please bear in mind that you should not photograph any children that are not in your party..  However we politely ask you to show consideration to other JK guests who may value their privacy.  Due to the safety of all of our young guests and child protection guidelines, we do not allow any filming of parties to take place unless you have exclusive hire of an area, consent from other adults and this has been agreed specifically by Management. The Party Host/Duty Manager will monitor this for the privacy and comfort of all our guests.

Do we allow pinatas?

Sorry no! 

Do we allow banners, pictures to be stuck on our walls?

Generally no, however if you have a specific request, party room decorations may be used at the discretion of the Management and will be put up by the JK Team.

Do we allow party accessories ie Sparklers, Confetti, Sparkly Candles?

Sorry no!

Do we allow customers to supply their own music?

Sorry no! Unless otherwise arranged with JK.

Do we allow customers to supply their own adults’ food?

Sorry no! Unless otherwise arranged with JK For Exclusive Packages Only.

Do we allow customers to supply their own helium balloons?

We have a huge selection of foil balloons you can choose from.  If we are unable to provide what you need by all means you can bring your own.  However we will be unable to inflate them for you.

Do we charge for invites?

NO, they are available to download from the website.

Do we allow entertainers?

YES – They must supply a copy of CRB & insurance certificate (1 week prior to party). Bear in mind though, we would rather not have entertainers due to the structured schedule of the parties and on occasion we have to refuse.

Do we allow customers to supply their own themes?

YES!

Do we allow additional party games?

NO – Due to the schedule & structure of the party.

Can we supply Birthday Cakes?

Not at the moment.

Do we charge adults?

Not at the moment.

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